ABC Revs Up Criticism of Car Rental Gasoline Fees
If you break the terms of a contract, you should be expected to pay a penalty, right? Not according to ABCâ€™s â€śGood Morning America.â€ť
â€śGood Morning Americaâ€ť criticized fees charged to customers who return rental cars without a full tank of gas â€“ part of a standard car rental agreement.
â€śThe only thing more expensive than gassing up your car these days is not gassing up your rental car,â€ť reporter Elisabeth Leamy explained to viewers on August 29. She said companies across the nation charge as much as $8 per gallon for cars returned unfilled.
Leamy pointed to attorney general Doug Ganslerâ€™s fight in the state of
Leamy didnâ€™t say what would constitute a â€śreasonable rate.â€ť But in
But there are reasons for the fees, including common courtesy and losses incurred by the companies when a car is returned without a full tank.
â€śItâ€™s a penalty charge, right,â€ť an employee of the Dollar rental car company told ABCâ€™s hidden cameras. â€śWe give you a full tank of gas, so we expect for you to bring it back full.â€ť
â€śDollar corporate confirmed the company wants people to bring their rental cars back full because refueling is more work for the staff and slows down turnaround times,â€ť Leamy said.
If customers arenâ€™t sure they will have time to fill up the gas tank, they have the option of planning ahead and paying rental companies for the final refill. Avis, Dollar and